Yes, we ship internationally to many regions worldwide.

To check if we ship to your location, simply visit our website and use the country selector in the bottom-left corner to choose your country and currency from the dropdown menu. If your country appears in the list, your shopping experience will automatically update for your region; if it doesn't appear, we're unable to ship there at this time.

Please note that international shipping rates, duties, and taxes vary by destination and are calculated at checkout.

Orders are typically processed within 1–3 business days before shipping. You will receive a shipping notification along with a tracking number once your order has been fulfilled.

After your order has been fulfilled, it may take up to 3 business days for the shipping carrier to pick up and scan your package. During this time, your tracking may display statuses such as Shipping Label Created, USPS Awaiting Item, Pre-Transit, or Awaiting Carrier Pickup.

Estimated delivery times after carrier acceptance:

Canada Standard Shipping: 1-5 business days
U.S. Standard Shipping: 5–10 business days
International Shipping: Up to 10 business days, plus any customs processing time.

Please note: These are estimated timeframes. During holidays, promotions, or busy periods, processing and shipping may take a bit longer than usual.

Canada

• Orders under $50, ship at a fixed rate of $10
• Orders $50 and over, ship for FREE

Yukon, Northwest Territories & Nunavut:

• Orders under $75, ship at a fixed rate of $15
• Orders $75 and over, ship for FREE

USA

• Orders under $50, ship at a fixed rate of $10
• Orders $50 and over, ship for FREE

International

Shipping rates vary by destination and include all applicable duties and taxes. To see available shipping options for your country, select your location using the country selector on our website.

Toronto, Canada.

If you would like to inquire about making changes to or cancelling your order, you can contact us at orders@artifactskinco.com.

Include "Order Cancellation" or "Order Change" in your email subject line along with your order number.

Please note that once the order has been packed or fulfilled it can not be changed or cancelled.

If you require changes to any information on your order, please email us at orders@artifactskinco.com as soon as possible along with your order number.

Unfortunately, once your order ships out, changes can no longer be processed.

We are unable to refund or replace orders due to incorrect shipping addresses, lost or stolen packages.

It is the customer's responsibility to ensure that a safe and secure delivery address is provided and that all shipping information is entered accurately. We will not be held liable for lost packages once proof of delivery has been made.

Your order will return back to us if your package was not collected in time or due to an incorrect/incomplete shipping address.

When an undeliverable package is returned to us, we can either issue a refund (in form of store credit) or attempt to re-ship the package (additional fee applies).

If you wish to cancel the "returned" package, the original delivery fee will not be refunded. In some cases, additional handling fee (15% of the value of your order) will be applied.

If your package is undeliverable or returned to us due to an error from our Delivery Service Provider, we will re-send your order at no additional cost to you.

Due to the nature of our products, we do not accept returns.

We can offer an exchange or shop credit in some circumstances within 14 days of delivery. Please send us an email at orders@artifactskinco.com with any concerns about your purchase.

Include "Order Exchange" in your email subject line along with your order number.

We are unable to accept exchanges of partial sets and bundles.

The customer is responsible for additional shipping costs involved in returns and exchanges.

Please send us an email with your full name, purchase order number, and a picture and/or video of your damaged item(s) at orders@artifactskinco.com. We’ll be in contact with you to provide next steps.

We are very attentive when packing orders, we carefully make sure all orders are sent with the correct items.

However, if we have made an error, please send us an email with your full name, order number, and the name of the missing product from your order. We will contact you as soon as possible.