Orders will be processed in 2-5 business days. You will receive a shipping notification along with a tracking number once your order has been shipped.

Yes, we do!

Canada

We offer free shipping on orders $49 CAD and up

- Available to provinces: ON, QC, AB, BC, MB, NB, NS, SK

USA

We offer free shipping on orders $49 USD and up

- Available to contiguous U.S.

UK

We offer free shipping on orders £200.00 GBP and up

Eurozone

We offer free shipping on orders €250.00 EUR and up

Rest of Europe

We offer free shipping on orders $250.00 USD and up

CANADA

Ontario & Quebec:

- Under $49, ship at a fixed rate of $10

- Over $49, ship for FREE

British Columbia, Alberta, Saskatchewan, Manitoba & Nova Scotia:

- Under $49, ship at a fixed rate of $13

- Over $49, ship for FREE

New Brunswick, Prince Edward Island, Newfoundland & Labrador, Nunavut, Northwest Territories & Yukon:

- All orders, ship at a fix rate of $20

USA

- Under $49, ship at a fixed rate of $10

- Over $49, ship for FREE

UNITED KINGDOM

- Under £65, ship at a fixed rate of £20

- £65-£200, ship at a fixed rate of £17

- Over £200, ship for FREE

EUROZONE

Ireland, France, Germany, Netherlands, Belgium, Austria, Finland, Greece, Luxembourg, and Portugal:

- Under €100, ship at a fixed rate of €23

- €100-€249.99, ship at a fixed rate of €20

- Over €250, ship for FREE

REST OF EUROPE

Denmark, Norway, Sweden and Switzerland:

- Under $100 USD, ship at a fixed rate of $25 USD

- $100-$249.99 USD, ship at a fixed rate of $20 USD

- Over $250 USD, ship for FREE

AUSTRALIA

- Under $200 AUD, ship at a fixed rate of $40 AUD

- Over $200 AUD, ship at a fixed rate of $35 AUD

ASIA

Hong Kong, Singapore, Japan, South Korea, China, Macao & Taiwan:

- Under $200 USD, ship at a fixed rate of $25 USD

- Over $200 USD, ship at a fixed rate of $20 USD

We are shipping from Hamilton, Ontario, Canada.

If you would like to inquire about making changes to or cancelling your order, you can contact us at orders@artifactskinco.com.

Include "Order Cancellation" or "Order Change" in your email subject line along with your order number.

Please note that once the order has been packed or fulfilled it can not be changed or cancelled.

If you require changes to any information on your order, please email us at orders@artifactskinco.com as soon as possible along with your order number.

Unfortunately, once your order ships out, changes can no longer be processed.

We are unable to refund or replace orders due to incorrect shipping addresses, lost or stolen packages.

It is the customer's responsibility to ensure that a safe and secure delivery address is provided and that all shipping information is entered accurately. We will not be held liable for lost packages once proof of delivery has been made.

Your order will return back to us if your package was not collected in time or due to an incorrect/incomplete shipping address.

When an undeliverable package is returned to us, we can either issue a refund (in form of store credit) or attempt to re-ship the package (additional fee applies).

If you wish to cancel the "returned" package, the original delivery fee will not be refunded. In some cases, additional handling fee (15% of the value of your order) will be applied.

If your package is undeliverable or returned to us due to an error from our Delivery Service Provider, we will re-send your order at no additional cost to you.

Due to the nature of our products, we do not accept returns.

We can offer an exchange or shop credit in some circumstances within 14 days of delivery. Please send us an email at orders@artifactskinco.com with any concerns about your purchase.

Include "Order Exchange" in your email subject line along with your order number.

We are unable to accept exchanges of partial sets and bundles.

The customer is responsible for additional shipping costs involved in returns and exchanges.

Please send us an email with your full name, purchase order number, and a picture and/or video of your damaged item(s) at orders@artifactskinco.com. We’ll be in contact with you to provide next steps.

We are very attentive when packing orders, we carefully make sure all orders are sent with the correct items.

However, if we have made an error, please send us an email with your full name, order number, and the name of the missing product from your order. We will contact you as soon as possible.